Is it safe to leave your car at an airport parking lot?

Yes, when you choose an operator with documented security measures. The operator, not the booking platform, is responsible for your car while it is parked. Xpark compares parking facilities and shows you each one's security measures so you can make an informed choice, rather than guessing.

Who is responsible for your car

Xpark is a parking comparison and booking platform. We don't operate parking lots or insure your car. The operator of the parking lot is responsible for your vehicle while it's parked there, and each operator has its own security measures and insurance. So the right question isn't "is Xpark safe?" but "is this operator safe?", and that's what we help you answer.

The security measures each operator documents

Security accounts for 25% of the Xpark ranking. For each operator, we show what it publicly discloses: insurance coverage, monitoring, cameras and access control. When an operator doesn't publish this information, we mark it as "not publicly disclosed", and never make estimates. This lets you compare them all using the same criteria.

Bandeira Park (GRU and VCP): Tokio Marine insurance of R$ 1 million

Among the operators reviewed, Bandeira Park's Guarulhos (GRU) and Viracopos (VCP) locations offer:

  • Tokio Marine insurance of R$ 1.000.000, covering robbery, theft involving a break-in and collision, with a replacement car benefit of up to R$ 20 thousand.
  • 24h monitoring with cameras and access control.

This coverage is provided by the operator (Bandeira Park), not Xpark, and does not apply to other operators: Xpark only connects you to a location that offers this protection. See the details at Bandeira Park GRU e Bandeira Park VCP.

Booking and payment security

  • Payment through Mercado Pago. Xpark does not store your full card details.
  • Cancellation: 90% refund with 3 days or more notice, 40% with less than 72 hours' notice, 0% for a no-show; with insurance, a full refund minus the insurance cost up to 6 hours before entry. View policy.
  • Optional travel insurance covering flight delays or cancellations with supporting documentation.

Your data is protected too

  • Sign in with email and password or via Google, with password reset via a single-use link.
  • Minimal data collection: contact, vehicle, trip and payment details (via a payment processor).
  • HTTPS/TLS infrastructure, with secrets and tokens stored exclusively on the server, never in browser code.
  • Row-level security (RLS) enabled: each customer can only see their own data.
  • Rights to access, correct and delete your data via ola@xpark.ai.

Transparency

Xpark receives a commission from partner operators, but this does not affect the ranking: the criteria and weights are the same for all operators, and when another operator performs better on a criterion, this is clearly stated.